How can we help?

We’ve compiled a list of our most commonly asked questions to give you an answer faster. If there’s anything you can’t find here, you can contact us and we’ll get you sorted!

Orders

We accept all major credit and debit cards. We also accept PayPal.

If your order hasn't shipped out, don't hesitate to contact us, and we'll be happy to change your order. We cannot modify orders that have already shipped out.

Please contact us if you wish to cancel your order. We cannot cancel orders that have already shipped out.

We're sorry to hear you received a damaged or faulty item. If you have just opened your brand new order and notice that your item is damaged, please send us the following information:

- Your Order Number
- Item Name
- Photos that show the fault as clearly as possible

We will happily send you a replacement or refund the original product price and associated delivery costs if your item is damaged.

We are so sorry you received the incorrect item! Please contact our customer care team by filling out the contact form here, so we can begin to get this resolved for you. Please include the following detail:

- Order Number
- Full Name
- Name of item missing and item received
- Images of item received

TunerLifestyle is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, TunerLifestyle will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Shipping

We are proud to offer free shipping to over 200 countries. However, we also offer standard shipping rates to countries that are not eligible for free shipping.

Your order will be dispatched from our warehouse within 1 to 2 days after placing the order. Please allow up to 3 days under peak periods like Black Friday, Christmas, Back to School, etc.

Please refer to our shipping policy for information regarding delivery times.

You will receive a shipping confirmation email with tracking information once your order has shipped out. If, for any reason, your tracking number doesn't work, please reply to shop@tunerlifestyle.com, and a person from our team will get back to you within the next 24 hours.

You can also track your order here.

Returns & Exchanges

You can return your order up to 30 days after arrival. Please refer to our return policy for more information.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please refer to our return policy for information regarding returns and exchanges.